Trainline. Train tickets made easy.
Trainline is a pioneering tech company with a mission to make train travel easy and inspire more train journeys in Europe and the world.
The company is proud to be Europe’s largest independent retailer of train tickets. Today, we sell tickets worldwide on behalf of 48 train companies, helping our customers make more than 100,000 journeys every single day in and across 24 countries in Europe. That’s more than 2.7 billion € in ticket sales annually.
Products
Trainline website: trainline.eu
Trainline mobile apps: App Store and Google Play
Trainline believes that train travel doesn’t have to be tricky. By focusing on innovations in technology and service, we have developed apps and websites to provide a quick and easy way to book tickets across Europe.
Our philosophy is that if we focus on the customer and enable smart choices informed by data, then we create a better customer experience all round and to everyone’s benefit.
Trainline provides customers with all of the travel options they could possibly need by bringing all major European train companies together on one platform. This makes it easy for people to find the best prices for their journey, and it’s one of the reasons why Trainline’s mobile-first approach has been so successful. People on the go like to be in the know – and when presented with an option that’s both more convenient and more informative, it’s an empowering and easy choice.
The customer journey doesn’t end at the station, so why should Trainline’s customer service? With support in five languages and an exceptional response speed and level of service, it’s a modern approach to customer service that complements the quality of the product.
Whether booking your journey via a Trainline website or app, we pride ourselves on providing a simple way to tap into Europe and buy train tickets.
Our Customer benefits
- We make it easy for people to find the best prices for their journeys and a comprehensive range of connections for Europe at a glance, with no hidden costs
- Makes planning and booking train travel quick and easy via app or web
- Your train travel companion with tailor-made customer support in five languages (English, Spanish, French, German, Italian) – before, during and after the journey
- Deep coverage of long-distance market
- Allows our customers to easily book one journey covering different rail company routes and simply capability
- Accepts all major rail cards and discount cards, as well as frequent traveller cards
Trainline’s Head of EU Affairs Nick Brooks will speak on Saturday